Who we are

Our website address is: https://studentstorageexperts.co.uk.

 

Privacy Policy

This privacy policy applies between you, the User of this Website and Green Boxes Ltd (trading as Student Storage Experts), the owner and provider of this Website. Green Boxes Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://studentstorageexperts.co.uk/terms-conditions/.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

2. In this privacy policy, unless the context requires a different interpretation: a. the singular includes the plural and vice versa;

b.

  1. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

  2. a reference to a person includes firms, companies, government entities, trusts and partnerships;

  3. “including” is understood to mean “including without limitation”;

  4. reference to any statutory provision includes any modification or amendment of it;

  5. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Green Boxes Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

  2. For purposes of the applicable Data Protection Laws, Green Boxes Ltd is the “data controller”. This means that Green Boxes Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

  1. name;

  2. date of birth;

  3. contact Information such as email addresses and telephone numbers;

    in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways: a. data is given to us by you; and
b. data is collected automatically.

Data that is given to us by you

7. Green Boxes Ltd will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;

  2. when you make payments to us, through this Website or otherwise;

  3. when you elect to receive marketing communications from us;

  4. when you use our services;

    in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

    a. internal record keeping;
    b. improvement of our products / services;

    in each case, in accordance with this privacy policy.

  2. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Who we share Data with

11. We may share your Data with the following groups of people for the following reasons:

  1. our employees, agents and/or professional advisors – In order to make deliveries and collect goods;

  2. third party service providers who provide services to us which require the processing of personal data – In order that couriers can deliver ordered goods;

  3. third party payment providers who process payments made over the Website – In order to process online card payments;

    in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
    a. access to your account is controlled by a password and a user name that is unique to you. b. we store your Data on secure servers.

  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@studentstorageexperts.co.uk.

  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:

    1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

    2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

    3. Right to erase – the right to request that we delete or remove your Data from our

      systems.

    4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

    5. Right to data portability – the right to request that we move, copy or transfer your Data.

    6. Right to object – the right to object to our use of your Data including where we use it for

      our legitimate interests.

  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@studentstorageexperts.co.uk.

  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

21. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

22. Green Boxes Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Green Boxes Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

23. We may also disclose Data to a prospective purchaser of our business or any part of it.

We may also disclose Data to a prospective purchaser of our business or any part of it.
24. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer. Green Boxes Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. Green Boxes Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Green Boxes Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

  4. This Website may place the following Cookies:

  5. You can find a list of Cookies that we use in the Cookies Schedule.

  6. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

  7. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

  8. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

  9. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Changes to this privacy policy

38. Green Boxes Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Green Boxes Ltd by email at info@studentstorageexperts.co.uk.

Attribution

39. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).

24 April 2019


Customer Reviews

Student Storage Experts

Customer Reviews

Shishir Bhatia 21/10/20

TrustPilot
I’d highly recommend them
I’d highly recommend them. They provided excellent service and catered to my needs particularly during the height of the lockdown in Leicestershire.

Warm, considerate and amicable; I’d definitely use their service in the future!

Reply from Student Storage Experts
21 Oct 2020
Hello Shishir,
Thank you for your review! We're glad we could have been of service during these unprecedented times.
Please do let us know if we can be of any assistance in the future!

Rahul Chowdary 22/10/20

Excellent Service
Hello

I am writing this mail to convey and express my heartfelt gratitude to your company for the excellent customer service offered to me during this tough phase of Covid-19. I want to inform you that all my boxes reached me in good condition and I was able to retrieve all of my stuff from the UK, thanks to your company. I would like to specially mention and thank Ms. Anna for demonstrating courtesy of the highest order and for being in constant touch with me to provide relevant updates. Your company is lucky to have such a dedicated and hardworking employee. It was truly a remarkable experience and I would highly recommend your company to all students in the Loughborough area.

All the best
Keep up the good work.

Thanks and Regards

Reply from Student Storage Experts
3 Nov 2020
Hello Rahul,

Thank you for taking the time to post a review and provide us with feedback.
Your kind words really do mean a lot and were a blessing to read during these difficult times.
I wish you all the best in the future!

All the best & Stay Safe!

Anna

No 04/11/20

TrustPilot
all my washing stuff was gone, food gone, some decorations gone, my sheets and pillows were dirty when they came back, mix shoes and clean towels so that I can't use the towels

Reply from Student Storage Experts
4 Nov 2020
Good Morning,
Thank you for taking the time to provide us with feedback.

Unfortunately, as stated in our terms & conditions, we cannot pack items such as cleaning products, food & liquids. This is to avoid and of your other belongings being damaged during storage.
With regards to decoration, if we are instructed in advance, during the video call or it clearly belongs to the individual & not the University we will pack these items. The last thing we want to do is pack the Universities belongings and for the student to receive a bill for these items.

We packed all belongings , seal & labelled boxes while in each room to ensure nothing can fall out and become dirty such as bedsheets/ pillows etc.
Our first priorities are to pack to a high standard and hygienically. We are also keen to pack efficiently & space saving as possible to avoid any further costs for students.
We do pack shoes with other items as for transporting the box needs to be packed out and not have any loose items within.
If the shoes were dirty this would not be the case, but assuming as we have not heard anything from you directly the towels were not damaged.

We will of course, as with any review, ensure to reinstate with our team to ensure it does not occur in the future.

I wish you all the best with your studies !

Kristina 27/10/20

TrustPilot
Helpful, flexible and very efficient!
Student Storage Experts were recommended to me by my University since due to the Corona Pandemic I was unable to move out of my accommodation as I had already left the UK in a hurry. I contacted the company, explained my situation to them and was offered very helpful and friendly advice, a very reasonable rate for the storage of my belongings and also much help and support when it came to freighting my suitcase all the way to mainland Europe. The company is very flexible and willing to help and I would really recommend anyone who is moving - regardless of internationally or just cross-country - to get in touch with Student Storage Experts! Their website offers a lot of information and is very easy to use and to receive a reasonable quote, I’d suggest to contact them directly by email - they tend to be very responsive and quick! Students in Leicester really should go ahead and use this company as it is trustworthy and very helpful and I can guarantee a positive experience! Personally, I will definitely reach out to them again in the future!

Reply from Student Storage Experts
3 Nov 2020
Hello Kristina,
Thank you so much for your feedback.
We are happy we could have been of help during these unprecedented times. We hope to work with you in the future & of course see you with the rest of your belongings in the New Year!

Loughborough Uni student 3/11/20

TrustPilot
Great service! Recommend to all students.
Couldn't ask for a better service during the Covid-19 pandemic.

Reply from Student Storage Experts
3 Nov 2020
Hello,
Thank you so much for taking the time to post a review! Please do let us know if we can be of any assistance in the future.
All the best with your future ventures!

Shaan Okhai 4/11/20

TrustPilot
Very excellent service, everything was delivered in excellent condition. The staff were very friendly and helpful. Would definitely recommend to others

Reply from Student Storage Experts
4 Nov 2020
Hello Shaan,

Thank you for your kind words & taking the time to leave a review.

We hope to work with you in the future, please do get in touch directly so we can get the best price for you & your friends.

I hope all is well and all the best with your studies!

Mary Manisha 8/11/20

TrustPilot
AMAZING!

Anna from Student Storage Experts, helped deliver my stuff left back at uni safely back to India. They took great care while packaging and were super prompt in responding, despite the time zone differences. Matt and his team took immense care while packing stuff, carefully showing them through a video call. They were pretty considerate and helped deliver my stuff to a friend in town. The whole team was super helpful and amazing!

Reply from Student Storage Experts
9 Nov 2020
Good Morning Mary,
Thank you so much for taking the time to leave a review & for your kind words.
We are glad we could have been of assistance during these bizarre times.

As Student Storage Experts we like to take pride in our attention to detail in all areas - the booking process, packing & freight arrangements.

If you require any further assistance in the future please do not hesitate to contact us!

All the best!

Rachel 10/11/20

TrustPilot
They were really helpful and communicative regarding my order. They were also very quick on responding given under the COVID situation. Thank you!

Reply from Student Storage Experts
10 Nov 2020
We appreciate you taking the time to provide us with feedback so thank you!

Thank you for your custom and we're happy to read you are happy with the service and that we could have been of service during these unprecedented times.

Stay Safe!

Sweta Shah 10/11/20

TrustPilot
Very good communication and they were able to drop my stuff on time in my accommodation. Very good work and I highly recommend!

Reply from Student Storage Experts
10 Nov 2020
Thank you very much for the review!

We worked with your University to return all students belongings to the correct rooms prior to arrival to ensure a smooth process with no delays.
If you require any assistance in the future please do get in touch. We offer discounted rates for returning customers.

All the best with your studies and stay safe!

Margaux Van Puyvelde 10/11/20

TrustPilot
Very flexible and great help for international students. Very quick to respond as well.

Reply from Student Storage Experts
11 Nov 2020
Hello Margaux,
We appreciate you taking the time to leave us a review so thank you for that !

Please do let us know if there is anything we can do in the future and thanks again for your custom!
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