FAQs

 
We hope you can find an answer here in our most frequently asked questions.  If you can’t then please call or email us.
For information on how the packing, storing and freighting works, click HERE.
Can I use my own suitcases or bags for storage?

Yes all suitcases and bags should have attached handles with fully operating zips or fasteners and when packed should not weigh more than 25kg.

Can I use my own boxes for storage and shipping?

Yes. The boxes should be double walled cardboard boxes that are in good condition (boxes you find in the supermarket probably aren’t suitable) and are no bigger than the larger boxes that we supply: Combined measurements of 48cm x 48cm x 48cm and max 25kg.  It’s actually cheaper to use and store Student Storage Boxes!

Where do you store my belongings?

In a modern, secure and purpose built storage facility with 24/7 security and CCTV cameras.

How do you transport my belongings?

Either via one of the vans from our fleet or with a trusted third party.  All vehicles and third parties are fully insured for the transportation of customers’ property.

What about storage and shipping insurance?

All vehicles have Goods in Transit Insurance up to £20,000.  Each item is insured up to £100 whilst in storage.  If you have more valuable items then please check that your home insurance covers it being stored and if not then you should be able to add it to your policy.

How can I pay for storage?

We make it as easy as possible for you to pay.  We accept all major credit and debit cards including Visa, Mastercard and American Express through our secure online booking system.  In addition, we also accept payment via a BACS transfer.

What packing materials do you provide?

All our orders receive 5m of bubble wrap, 66m of Student Storage Experts’ printed tape and tamper-proof labels.

Can I store and ship bikes and other bulky items?

Certain items such as bikes can be selected from the online service.  Items not included on the list can be stored but a quote from one of our team will need to be obtained. Please call or email us.

I don't know where I'll be living next year, can I still book storage?

Absolutely.  Make your storage booking and tell us your return address later on when you have more info.

Will my boxes be opened?

We will place non tamper stickers on both of the opening ends of all boxes and pride ourselves on our totally trustworthy service.  However very rarely we may need to open boxes due to weight, safety or security issues.  Please see our T&Cs for full details on when this may happen.  Customers will always be informed that this has happened.

What can I store and ship?

Just about anything that can be stored in a box providing it is a non-liquid, non-edible, non-biodegradable, and safe and legal.  We have a list of specific items that can be stored and you can request a quote for other items that are not shown.  See our T&Cs for a full breakdown.

What is your minimum storage period?

One month.  You can request your items to be returned within that time but you have to book a month initially.

How long can I store for?

For as long as you need us to.  

Can I use different addresses?

Yes, just specify the addresses when making your booking.  If things change then just let us know.  Costs may be incurred if the new address is not in the original town or city post code area.

 

Secure student storage with the easiest booking process.

We collect. We store. We return.

 

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