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Door to door

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Just for students

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Inclusive price

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Excellent ratings

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Own couriers

FAQs

 
We hope you can find an answer here in our most frequently asked questions.  If you can’t then please call or email us.
For information on how the packing, storing and freighting works, click HERE.
Can I use my own suitcases or bags for storage?

Yes all suitcases and bags should have attached handles with fully operating zips or fasteners and when packed should not weigh more than 25kg.

Read more about our moving student house checklist.

How can I ensure all my belongings are packed with the packing service?

We ask you in advance for as much information as possible – what items belong to you and what belongs to the University etc.

We also arrange a time for a 10 minute video call between you and the team when they arrive at your room.

You can direct to the team with what exactly you would like packed.

Finally, we will take pictures of the room before and after to send to you for your record.

Where do you store my belongings?

In a modern, secure and purpose built storage facility with 24/7 security and CCTV cameras.

How do you transport my belongings?

Either via one of the vans from our fleet or with a trusted third party.  All vehicles and third parties are fully insured for the transportation of customers’ property.

What about storage and shipping insurance?

All vehicles have Goods in Transit Insurance up to £20,000.  Each item is insured up to £100 whilst in storage. If you have more valuable items then you can request to extend this to £500 for £1.50 per item and can be selected during checkout. Please check your own home insurance for more valuable items.

How can I pay for storage?

We make it as easy as possible for you to pay.  We accept all major credit and debit cards including Visa, Mastercard and American Express through our secure online booking system.  In addition, we also accept payment via a BACS transfer.

Can I use an international credit card?

Yes of course! If booking through our website when you reach the payment page you can input your details here all major credit cards are accepted.

If you have a bespoke quote we will invoice you with a link to pay on our online forum which also accepts international credit cards!

What packing materials do you provide?

All our orders receive 5m of bubble wrap, 66m of Student Storage Experts’ printed tape and tamper-proof labels.

Can I store and ship bikes and other bulky items?

Certain items such as bikes can be selected from the online service.  Items not included on the list can be stored but a quote from one of our team will need to be obtained. Please call or email us.

I don't know where I'll be living next year, can I still book storage?

Absolutely.  Make your storage booking and tell us your return address later on when you have more info.

Will my boxes be opened?

Robust tape is provided to secure your boxes and labels are supplied that should be placed across the opening end of your boxes. Padlocks should not be applied to suitcases unless a key is available and accessible. Tape and labels can be applied to opening seams of cases. We pride ourselves on our totally trustworthy service.  However very rarely we may need to open boxes due to weight, safety or security issues.  Please see our T&Cs for full details on when this may happen.  Customers will always be informed that this has happened.

What can I store and ship?

Just about anything that can be stored in a box providing it is a non-liquid, non-edible, non-biodegradable, and safe and legal.  We have a list of specific items that can be stored and you can request a quote for other items that are not shown.  See our T&Cs for a full breakdown.

What is your minimum storage period?

One month.  You can request your items to be returned within that time but you have to book a month initially.

How long can I store for?

For as long as you need us to. If you need to store longer than 4 months then extra discounts can be applied. Please email or call us to apply discounts.

Can I use different addresses?

Yes, just specify the addresses when making your booking.  If things change then just let us know.  Costs may be incurred if the new address is not in the original town or city post code area.

What if I don't know my return date?

That’s ok, we understand plans can be up in the air and travel plans change. Just select the closest date as an estimation for your return.

If we have plenty of notice we can amend the date for you. 

 

Secure student storage with the easiest booking process.

We collect. We store. We return.

 

student storage

Company reg no: 08991620 . VAT no:194439278

© 2023 Site by Spotty Dog

 


Customer Reviews

Student Storage Experts

Customer Reviews

Sanjana 23 Sep 2022

TrustPilot
The Highlight is the Customer Service

Excellent service. Website is easy to use with all costs given upfront, and it includes packing material delivered to your address within just a few working days (including tape!). The highlight is their very prompt, friendly and helpful customer service - any queries I had were resolved quickly, and they were able to move up my collection date at request with just two days notice. Would use again and highly recommend.

Iain 17 Sep 2022

TrustPilot
Didn't show up, zero contact
Awful experience with this company.

I put a note against my order that collection needed to be before 11am, 11am came and went with no courier and zero contact, repeated phone calls from 10.15am onwards went straight to voicemail, email was also unanswered.

In the end I had to bin the belongings I planned to put in storage and rush for my train. A needlessly stressful experience.


Robert Vivian

16 Nov 2022

We are very sorry that you had a less than satisfactory experience. We did apologise for the lack of contact on the day as there was a technical issue that we were trying to resolve, with our phones. We did contact you to say that we could not meet the 11am deadline and tried to make other arrangements for you to leave your box at reception. As per our T & C's we cannot commit to specific times due to the number of orders we have and the delays often incurred but we do keep our customers informed. We have offered a very generous discount should you wish to use our business again in the future. Again, please accept our apologies and wish you well.

Aryan Jorhi 22 Dec 2022

TrustPilot
Your one stop destination for Storage

Student Storage Experts (SSE) has been a firm companion of mine throughout my University years at Loughborough.

My first experience with them was during the height of the Covid-19 pandemic when I had to leave the UK and left the responsibility of my belongings in the hands of SSE. They successfully packed and stored my stuff throughout the lockdown and even delivered it right to my accommodation during the start of my second year at uni.

A positive experience during an uncertain time led to me using SSE's service for the next 2 years too.

Overall, SSE's service is economically viable, trustworthy, efficient, and very student friendly, catering to custom requests.

Very thankful to Rob and his team for the constant support over the past 3 years!

Shaan Okhai 29 Oct 2021

Trustpilot
Student Storage Experts

Really helpful, boxes arrived on time and belongings were in great condition

Paul 29 Oct 2021

TrustPilot
Excellent service

Excellent service. Brilliant people. Absolutely first-class communications and great value for money.

Shoukry 25/05/21

TrustPilot
Extremely understanding and reliable. Recommend for any international students

These guys have been extremely helpful with the whole process of storage and shipping my stuff to my home country. From helping me remove specific stuff from my box through video calls to just generally being very understanding and patient. Even when my stuff got accidentally shipped back to the UK. They helped me straight away with the procedures to get it back home. Definitely recommended!

Mrs Sarah Flack 15/09/21

TrustPilot
Really excellent service

Really excellent service. Easy to arrange, refund received when I had over estimated the amount of boxes required. Collection and delivery efficient and problem free. Highly recommend

Reply from Student Storage Experts

17 Sept 2021
Hello Sarah, Thank you for taking the time to leave a review. We're very happy to hear you're happy with the service and hope to hear from you in the future if you require our services!

Rhea 25/09/21

TrustPilot
Exemplary Storage Experience

Student Storage Experts put me at ease every step of the way, from queries, collection, storage and delivery. As an architecture student I had a significant amount of course equipment and materials to store on top of typical belongings which worried me, however this was accommodated for.

Not only that they made it possible for delivery to arrive prior to my return arrival to halls. All of my items were delivered in full and returned to me in great condition, especially my course equipment.

I highly recommend their service and expertise.

Shaan Okhai 29/10/21

TrustPilot
Student Storage Experts

Really helpful, boxes arrived on time and belongings were in great condition

Paul 29/10/21

TrustPilot
Excellent Service

Excellent service. Brilliant people. Absolutely first-class communications and great value for money.
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