Customer Reviews

Student Storage Experts

Customer Reviews

Sanjana 23 Sep 2022

TrustPilot
The Highlight is the Customer Service

Excellent service. Website is easy to use with all costs given upfront, and it includes packing material delivered to your address within just a few working days (including tape!). The highlight is their very prompt, friendly and helpful customer service - any queries I had were resolved quickly, and they were able to move up my collection date at request with just two days notice. Would use again and highly recommend.

Iain 17 Sep 2022

TrustPilot
Didn't show up, zero contact
Awful experience with this company.

I put a note against my order that collection needed to be before 11am, 11am came and went with no courier and zero contact, repeated phone calls from 10.15am onwards went straight to voicemail, email was also unanswered.

In the end I had to bin the belongings I planned to put in storage and rush for my train. A needlessly stressful experience.


Robert Vivian

16 Nov 2022

We are very sorry that you had a less than satisfactory experience. We did apologise for the lack of contact on the day as there was a technical issue that we were trying to resolve, with our phones. We did contact you to say that we could not meet the 11am deadline and tried to make other arrangements for you to leave your box at reception. As per our T & C's we cannot commit to specific times due to the number of orders we have and the delays often incurred but we do keep our customers informed. We have offered a very generous discount should you wish to use our business again in the future. Again, please accept our apologies and wish you well.

Aryan Jorhi 22 Dec 2022

TrustPilot
Your one stop destination for Storage

Student Storage Experts (SSE) has been a firm companion of mine throughout my University years at Loughborough.

My first experience with them was during the height of the Covid-19 pandemic when I had to leave the UK and left the responsibility of my belongings in the hands of SSE. They successfully packed and stored my stuff throughout the lockdown and even delivered it right to my accommodation during the start of my second year at uni.

A positive experience during an uncertain time led to me using SSE's service for the next 2 years too.

Overall, SSE's service is economically viable, trustworthy, efficient, and very student friendly, catering to custom requests.

Very thankful to Rob and his team for the constant support over the past 3 years!

Shaan Okhai 29 Oct 2021

Trustpilot
Student Storage Experts

Really helpful, boxes arrived on time and belongings were in great condition

Paul 29 Oct 2021

TrustPilot
Excellent service

Excellent service. Brilliant people. Absolutely first-class communications and great value for money.

Shoukry 25/05/21

TrustPilot
Extremely understanding and reliable. Recommend for any international students

These guys have been extremely helpful with the whole process of storage and shipping my stuff to my home country. From helping me remove specific stuff from my box through video calls to just generally being very understanding and patient. Even when my stuff got accidentally shipped back to the UK. They helped me straight away with the procedures to get it back home. Definitely recommended!

Mrs Sarah Flack 15/09/21

TrustPilot
Really excellent service

Really excellent service. Easy to arrange, refund received when I had over estimated the amount of boxes required. Collection and delivery efficient and problem free. Highly recommend

Reply from Student Storage Experts

17 Sept 2021
Hello Sarah, Thank you for taking the time to leave a review. We're very happy to hear you're happy with the service and hope to hear from you in the future if you require our services!

Rhea 25/09/21

TrustPilot
Exemplary Storage Experience

Student Storage Experts put me at ease every step of the way, from queries, collection, storage and delivery. As an architecture student I had a significant amount of course equipment and materials to store on top of typical belongings which worried me, however this was accommodated for.

Not only that they made it possible for delivery to arrive prior to my return arrival to halls. All of my items were delivered in full and returned to me in great condition, especially my course equipment.

I highly recommend their service and expertise.

Shaan Okhai 29/10/21

TrustPilot
Student Storage Experts

Really helpful, boxes arrived on time and belongings were in great condition

Paul 29/10/21

TrustPilot
Excellent Service

Excellent service. Brilliant people. Absolutely first-class communications and great value for money.
Read more...
4.6
Excellent