Customer Reviews

Student Storage Experts

Customer Reviews

Shishir Bhatia 21/10/20

TrustPilot
I’d highly recommend them
I’d highly recommend them. They provided excellent service and catered to my needs particularly during the height of the lockdown in Leicestershire.

Warm, considerate and amicable; I’d definitely use their service in the future!

Reply from Student Storage Experts
21 Oct 2020
Hello Shishir,
Thank you for your review! We're glad we could have been of service during these unprecedented times.
Please do let us know if we can be of any assistance in the future!

Rahul Chowdary 22/10/20

Excellent Service
Hello

I am writing this mail to convey and express my heartfelt gratitude to your company for the excellent customer service offered to me during this tough phase of Covid-19. I want to inform you that all my boxes reached me in good condition and I was able to retrieve all of my stuff from the UK, thanks to your company. I would like to specially mention and thank Ms. Anna for demonstrating courtesy of the highest order and for being in constant touch with me to provide relevant updates. Your company is lucky to have such a dedicated and hardworking employee. It was truly a remarkable experience and I would highly recommend your company to all students in the Loughborough area.

All the best
Keep up the good work.

Thanks and Regards

Reply from Student Storage Experts
3 Nov 2020
Hello Rahul,

Thank you for taking the time to post a review and provide us with feedback.
Your kind words really do mean a lot and were a blessing to read during these difficult times.
I wish you all the best in the future!

All the best & Stay Safe!

Anna

No 04/11/20

TrustPilot
all my washing stuff was gone, food gone, some decorations gone, my sheets and pillows were dirty when they came back, mix shoes and clean towels so that I can't use the towels

Reply from Student Storage Experts
4 Nov 2020
Good Morning,
Thank you for taking the time to provide us with feedback.

Unfortunately, as stated in our terms & conditions, we cannot pack items such as cleaning products, food & liquids. This is to avoid and of your other belongings being damaged during storage.
With regards to decoration, if we are instructed in advance, during the video call or it clearly belongs to the individual & not the University we will pack these items. The last thing we want to do is pack the Universities belongings and for the student to receive a bill for these items.

We packed all belongings , seal & labelled boxes while in each room to ensure nothing can fall out and become dirty such as bedsheets/ pillows etc.
Our first priorities are to pack to a high standard and hygienically. We are also keen to pack efficiently & space saving as possible to avoid any further costs for students.
We do pack shoes with other items as for transporting the box needs to be packed out and not have any loose items within.
If the shoes were dirty this would not be the case, but assuming as we have not heard anything from you directly the towels were not damaged.

We will of course, as with any review, ensure to reinstate with our team to ensure it does not occur in the future.

I wish you all the best with your studies !

Kristina 27/10/20

TrustPilot
Helpful, flexible and very efficient!
Student Storage Experts were recommended to me by my University since due to the Corona Pandemic I was unable to move out of my accommodation as I had already left the UK in a hurry. I contacted the company, explained my situation to them and was offered very helpful and friendly advice, a very reasonable rate for the storage of my belongings and also much help and support when it came to freighting my suitcase all the way to mainland Europe. The company is very flexible and willing to help and I would really recommend anyone who is moving - regardless of internationally or just cross-country - to get in touch with Student Storage Experts! Their website offers a lot of information and is very easy to use and to receive a reasonable quote, I’d suggest to contact them directly by email - they tend to be very responsive and quick! Students in Leicester really should go ahead and use this company as it is trustworthy and very helpful and I can guarantee a positive experience! Personally, I will definitely reach out to them again in the future!

Reply from Student Storage Experts
3 Nov 2020
Hello Kristina,
Thank you so much for your feedback.
We are happy we could have been of help during these unprecedented times. We hope to work with you in the future & of course see you with the rest of your belongings in the New Year!

Loughborough Uni student 3/11/20

TrustPilot
Great service! Recommend to all students.
Couldn't ask for a better service during the Covid-19 pandemic.

Reply from Student Storage Experts
3 Nov 2020
Hello,
Thank you so much for taking the time to post a review! Please do let us know if we can be of any assistance in the future.
All the best with your future ventures!

Shaan Okhai 4/11/20

TrustPilot
Very excellent service, everything was delivered in excellent condition. The staff were very friendly and helpful. Would definitely recommend to others

Reply from Student Storage Experts
4 Nov 2020
Hello Shaan,

Thank you for your kind words & taking the time to leave a review.

We hope to work with you in the future, please do get in touch directly so we can get the best price for you & your friends.

I hope all is well and all the best with your studies!

Mary Manisha 8/11/20

TrustPilot
AMAZING!

Anna from Student Storage Experts, helped deliver my stuff left back at uni safely back to India. They took great care while packaging and were super prompt in responding, despite the time zone differences. Matt and his team took immense care while packing stuff, carefully showing them through a video call. They were pretty considerate and helped deliver my stuff to a friend in town. The whole team was super helpful and amazing!

Reply from Student Storage Experts
9 Nov 2020
Good Morning Mary,
Thank you so much for taking the time to leave a review & for your kind words.
We are glad we could have been of assistance during these bizarre times.

As Student Storage Experts we like to take pride in our attention to detail in all areas - the booking process, packing & freight arrangements.

If you require any further assistance in the future please do not hesitate to contact us!

All the best!

Rachel 10/11/20

TrustPilot
They were really helpful and communicative regarding my order. They were also very quick on responding given under the COVID situation. Thank you!

Reply from Student Storage Experts
10 Nov 2020
We appreciate you taking the time to provide us with feedback so thank you!

Thank you for your custom and we're happy to read you are happy with the service and that we could have been of service during these unprecedented times.

Stay Safe!

Sweta Shah 10/11/20

TrustPilot
Very good communication and they were able to drop my stuff on time in my accommodation. Very good work and I highly recommend!

Reply from Student Storage Experts
10 Nov 2020
Thank you very much for the review!

We worked with your University to return all students belongings to the correct rooms prior to arrival to ensure a smooth process with no delays.
If you require any assistance in the future please do get in touch. We offer discounted rates for returning customers.

All the best with your studies and stay safe!

Margaux Van Puyvelde 10/11/20

TrustPilot
Very flexible and great help for international students. Very quick to respond as well.

Reply from Student Storage Experts
11 Nov 2020
Hello Margaux,
We appreciate you taking the time to leave us a review so thank you for that !

Please do let us know if there is anything we can do in the future and thanks again for your custom!
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